Shipping policy

Shipping Policy

At Dapaw.store, we aim to deliver your orders as quickly and reliably as possible. Please review the information below to understand how our shipping process works.

1. Order Processing Time

All orders are processed within 2–5 business days.

Orders are not processed on weekends or public holidays
Processing time may be slightly longer during busy periods
You will receive a confirmation email once your order is processed

2. Shipping Time

Shipping time depends on your location:

United States & Canada: 7–20 business days
International orders: 10–25 business days

Please note that these delivery times are estimates and may vary due to customs, courier delays, or other external factors.

3. Tracking Information

Once your order is shipped, you will receive a tracking number via email.

Tracking information may take 2–5 days to update
Updates may be delayed depending on the carrier
If tracking does not update for a long time, you can contact us

4. Shipping Charges

Shipping costs are calculated at checkout based on:

Delivery location
Package size and weight
Selected shipping method

We may occasionally offer free shipping promotions.

5. Customs and Import Fees

Customers are responsible for any customs duties, taxes, or import fees required by their country.

We are not responsible for delays caused by customs clearance.

6. Damaged, Incorrect, or Missing Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:

📧 support@dapaw.store

Please include:

Order number
Photos or a video of the issue

We will review your case and offer a replacement or refund where applicable.

7. Lost or Delayed Orders

Orders not delivered within the expected timeframe may be considered delayed
If a package is confirmed lost by the carrier, we will offer a replacement or refund

Please contact us if you experience any issues with your delivery.